Privacy Policy

At HavenHerbals, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our online store and make purchases. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you visit our online store or make a purchase:

Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, mailing address, phone number, and payment information.
Non-Personal Information: We also collect non-personally identifiable information such as browser type, device information, IP address, and browsing behavior to improve the functionality of our website and enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including delivering products, sending order updates, and managing returns or exchanges.
Customer Service: To respond to your inquiries and provide support.
Marketing and Communication: To send you promotional emails, newsletters, or updates related to new products, offers, and services. You can opt-out of receiving these communications at any time.
Improvement of Services: To analyze your interactions with our website, which helps us improve site performance, product offerings, and customer experience.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your personal information with trusted third-party service providers who assist us with payment processing, order fulfillment, website hosting, and email communications. These providers are obligated to protect your information and use it only to perform specific services on our behalf.
Legal Compliance: We may disclose your personal information if required by law or to protect our rights, safety, or the rights and safety of others.

4. Data Security

We implement a variety of security measures to protect your personal information, including the use of encryption technology and secure payment gateways. However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, track site usage, and personalize content. You can modify your browser settings to disable cookies, but this may affect certain functionality of the site.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe link in our communications or by contacting us directly.
Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain data.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under the age of 18, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at at our email address.